We added Bit.ly link shortening to our Crosspost publishing tool. Now, every link you insert into the Crosspost dialog box will be automatically shortened with Bit.ly.
The Bi.ly link shortening feature is turned on as a default setting. To make the most out of the Bit.ly integration, you should connect your own account. By connecting your own account you will have access to analytics of everything you Crosspost on your own Bit.ly page.
To access the settings and configure your own Bit.ly account, click the Publishing tab on the top of the Symphony dashboard. From there, select the “Options” button.
Integration with Bit.ly makes your messages look cleaner and provides analytics. Connecting your own Bit.ly account will also save you time by not having to go outside of the Crosspost publisher to shorten your links. If you don’t want to shorten your links, with one click you can toggle the feature on and off.
Crosspost is the power tool of social media publishing! You can download the free Crosspost Chrome extension here.
User Guide: Assign Tasks
Symphony’s task (conversation?) center is a central hub where you can quickly respond to all incoming mentions, comments, messages, and conversations around your brand. Think of it as your social inbox. There are several powerful features in the task center to help streamline your workflow:
Filter Your Incoming Conversations
You can select which kinds of incoming messages you see by toggling the filtering options at the (top/side) of the page. You can filter by social network, or by specific types of conversations: private messages, comments, posts you’re tagged in, and brand search results.
Set Brand Keywords
Symphony’s task center is designed to help you never miss a conversation about you or your brand. Symphony will show you any time someone mentions your brand keywords on Facebook or Twitter, even if they don’t tag you or post it on your page. Brand keywords default to the names of your linked social profiles, but you can also customize what terms you’d like to include.
To edit your brand search terms:
For more tips on setting up your search terms, see our detailed Search How-To. [link]
Saved and Archived Conversations
Both the Task Center and Reader tabs allow you to save and archive posts, which can be viewed later in the Task Center. Saved posts are meant to be action items or important conversations you may want to access in the future. Archive is for removing posts from your inbox to clean up the clutter. To save or archive a conversation:
Assign Tasks
One last feature of the Task Center is the ability to assign tasks to collaborators and team members. You can do this from the pop-up menu that appears when you hover over a conversation (just like you would to save and archive).
Task Flow With Symphony
We built symphony with the desire to accommodate many users with different work flows – we want you to be able to use Symphony in the most efficient manner for your business. However, there are some basic tips that may streamline your work flow and task management in Symphony.
[this section about advanced uses for the Task Center and ways to be more efficient.]