Symphony is an all-in-one dashboard to publish, schedule, and manage your content on Facebook, Twitter, and Linkedin.

User Guide: Inbox

We designed Symphony’s inbox with one purpose in mind: to make replying to all your brand mentions and messages as easy as possible. The inbox aggregates all your direct messages, tagged posts, and comments into one feed so you can see the latest conversations on all your pages in one place.

Once you’ve linked your social networks, clicking on inbox will display a chronological feed of all your latest conversations. You can also set up your brand search keywords to see conversations on the social web about your brand that you aren’t directly tagged in. You can also assign tasks for collaborators to respond to, streamlining your team’s workflow.

symphony-inbox-overview

Seeing all your messages at once can get a bit overwhelming, as such there are a variety of filters you can set to select exactly what kinds of conversations you want to see. You can view all messages and mentions for a single social network by selecting that network on the left-hand navigation menu.

If you wish to filter your conversations further, you can click the ‘filters’ tab at the top of the page to see every time of conversation we’re pulling. If you don’t want to see your twitter messages because they’re mostly spam, then filter them out.symphony-tools-inbox-filters

Archiving Posts in the Inbox

The goal with the inbox is to create a streamlined workflow for you or your team.  The ‘Archive’ option was created with this in mind. Once you’ve responded to a post or conversation, you can archive that post to remove it from your inbox feed and save it in the archive. This way your inbox is never cluttered, and you have an easy way to manage your past conversations from all your networks.

The “Make Task” feature enables seamless team workflow so you know who has replied to which conversations, and can easily parse out customer service posts from prospective leads or content marketing posts.

At the end of the day, the inbox is meant to serve your team’s needs. There’s a lot you can do here between filtering and replying to conversations, assigning tasks to teammates, archiving old posts, crossposting, and brand search. If you have any questions or comments on using the inbox, hit us up in the comments!