Symphony is an all-in-one dashboard to publish, schedule, and manage your content on Facebook, Twitter, and Linkedin.

User Guide: Workgroups & Collaborators

Symphony was built with power publishers and social media professionals in mind. If you’re like us even just a tiny bit, you probably have multiple groups of profiles you’d like to manage. Symphony allows you to compile your profiles into separate Workgroups. You then have the ability to quickly toggle between groups to see a single set of profiles at once.symphony-toggle-workgroups

Here are some ways you might want to use the groups feature to manage your various profiles:

  • Create a separate group for your clients
  • Create separate groups for your business and personal profiles
  • Create a group for each of your blogs & their corresponding social media profiles

Setting up Your Groups

  1. First, link all your desired social profiles and blogs on the home page. These go into your ‘My Profiles’ group by default.
  2. Go to the Group Management page by clicking ‘Organize Into Groups’ on the home dashboard, or by using the drop-down menu in the upper-righthand corner of the screen.
  3. To create a new group, click the ‘New Workgroup’ button at the top of the page. Add any desired social profiles and click done.
  4. You can edit the group name by clicking the pencil in the group header.workgroup-setup

Collaborators in Groups

Symphony allows you to collaborate with team members. You can assign team members to be either an Admin or a User in a group. Admins have the ability to change settings for any of the social profiles in that group, while users can read, respond to conversations, and schedule posts.workgroup-setup symphony-workgroup-collaborators

Each collaborator will see only the profiles in the group they’ve been added to, and every team member in the same workgroup will see the same pages when they view that group.

For more on how to get the most out of Symphony for your team, see our guides on using the inbox and assigning tasks.