Symphony is an all-in-one dashboard to publish, schedule, and manage your content on Facebook, Twitter, and Linkedin.

User Guide: Assign Tasks

Symphony’s task (conversation?) center is a central hub where you can quickly respond to all incoming mentions, comments, messages, and conversations around your brand. Think of it as your social inbox. There are several powerful features in the task center to help streamline your workflow:

  • Smart filtering to select which kind of incoming conversations you want to see
  • The ability to set brand keywords for monitoring purposes
  • View saved and archived conversations
  • View tasks sent to you by other members on your team
  • Cross Post conversations to multiple social networks

Filter Your Incoming Conversations

You can select which kinds of incoming messages you see by toggling the filtering options at the (top/side) of the page. You can filter by social network, or by specific types of conversations: private messages, comments, posts you’re tagged in, and brand search results.

Set Brand Keywords

Symphony’s task center is designed to help you never miss a conversation about you or your brand. Symphony will show you any time someone mentions your brand keywords on Facebook or Twitter, even if they don’t tag you or post it on your page. Brand keywords default to the names of your linked social profiles, but you can also customize what terms you’d like to include.

To edit your brand search terms:

  1. Hover over ‘brand search’ in the left menu & click the pencil icon.
  2. Enter one search term per line. Clicking ‘New Search Term’ will create additional lines. Each separate line is treated as ‘OR.’

For more tips on setting up your search terms, see our detailed Search How-To. [link]

Saved and Archived Conversations

Both the Task Center and Reader tabs allow you to save and archive posts, which can be viewed later in the Task Center. Saved posts are meant to be action items or important conversations you may want to access in the future. Archive is for removing posts from your inbox to clean up the clutter. To save or archive a conversation:

  1. Hover over the desired post in the Task Center or Social Reader – you’ll see several options pop up below the post. [screenshot]
  2. Saved posts are meant to be action items requiring response/attention, while the archive is like a recycling bin that holds posts you no longer wish to see.
  3. Saved/Archived posts can be accessed from the menu on the left-hand side of the page.

 Assign Tasks

One last feature of the Task Center is the ability to assign tasks to collaborators and team members. You can do this from the pop-up menu that appears when you hover over a conversation (just like you would to save and archive).

  1. Hover over the desired post and find ‘assign task.’
  2. You will prompted with a list of facebook contacts to assign the task to
  3. ?? (not quite sure how this works yet)

Task Flow With Symphony

We built symphony with the desire to accommodate many users with different work flows – we want you to be able to use Symphony in the most efficient manner for your business. However, there are some basic tips that may streamline your work flow and task management in Symphony.

[this section about advanced uses for the Task Center and ways to be more efficient.]

Syndication: Auto-Publish your Blog to Facebook, Twitter and LinkedIn

If you share your blog posts to your social profiles on a regular basis then Syndication might be your favorite feature. It saves you time and automates some of the repetitive tasks in your day. Set it up once, and then it automatically shares every new blog post you write to your social profiles on an ongoing basis.

Symphony offers the fastest syndication in the industry: once a new blog post appears on your blog, Symphony detects it and publishes it to the social profiles that you’ve selected within seconds for most modern blogging platforms, and in less than 5 minutes for older blogging platforms.

Setting Up Syndication

  1. As with any other feature, the first step is to connect your blogs and social profiles to Symphony. In this case, connect the blog that you want to syndicate, and also connect the social profiles that you want to publish to, such as your Facebook pages, Twitter accounts, and LinkedIn Profiles. You do this by clicking on the “Add Profiles & Blogs” button. If you’re having difficulty with this step, see more details here.
  2. On the Symphony home page you’ll see the Syndication box at the top of the page. Click on “Setup Syndication”.
    syndication_box
  3. Now you’re on the Syndication page. Select the blog you want to syndicate from, then select all the target social profiles. Your page should look like this:
    Blog Syndication with Symphony
  4. The preview at the bottom of the page shows you how your most recent post will look like on each of the social networks you selected.

You’re all set. Going forward, any new blog post you write on your blog will be automatically shared to the social profiles you selected.

 

FAQ

Q: Can I syndicate more than one blog?

Yes. You can repeat the same steps to add another blog. And you can set different syndication targets for each blog.

Q: Does syndication publish old posts?

No. Syndication works going forward. It auto-publishes new blog posts that you write after syndication was activated. If you want to share existing posts, use the Crosspost tool.

Q: My posts are being shared without images, or with the wrong images. Why?

Symphony reads your RSS feed and extracts the images from it. If your RSS feed doesn’t include images then Symphony won’t be able to see them. Here are a few things you might want to check:

  • Use full feeds, not partial. In WordPress, go to your dashboard then select Settings -> Reading -> Set the option For each article in a feed, show to Full Text. If you’re on Blogger then it’s Settings -> Other -> and then set Allow Blog Feed to Full.
  • If you’re on WordPress and you use Featured Images (i.e. images that are not embedded in the content of your post) then those images are not included in your RSS feed. You’ll need to install the Featured Image in RSS plugin to include your featured images in your feed.

After you’ve made the changes above, refresh your feed (see next question) and verify that your images are being read correctly. If not, reach out to us on the chat box in Symphony and we’ll look into it further.

Q: How do I test my RSS feed and make sure it’s working?

Symphony has a built-in feed tester. From the home page, find the box of your blog and click the “Refresh” link.

blog_box_refresh

That will show a green message detailed the status of your feed and the latest article. It will also include a link to the Feed Tester tool.

feed_tester_message