Symphony is an all-in-one dashboard to publish, schedule, and manage your content on Facebook, Twitter, and Linkedin.

Adding Your Profiles to Symphony

The first step to getting started with Symphony is to add the social profiles and blogs that you’d like to manage. Symphony is meant to be an all-in-one social media management dashboard, and it works better the more accounts you connect to it. Here are the types of accounts you can connect:

  • Facebook profiles
  • Facebook business pages
  • Facebook groups (if you’re the group admin)
  • Twitter accounts
  • LinkedIn profile
  • LinkedIn Company Pages
  • Blogs you manage

Symphony will ask for Facebook permissions, including the ability to “post on your behalf”. Don’t worry! Symphony will never post anything unless you tell it to. Once you’re in Symphony you’ll see the home page like this:

how to link your social media profiles to symphony

 

To pick which individual Facebook pages you want to link click the Facebook button (Twitter will connect whichever account you’re currently logged in with). You’ll see a list of your pages appear:

Setup social media profiles with symphony

 

Once you’ve linked your desired profiles, click ‘Done’ and you’ll be taken to the home dashboard for the first time. This is what your profiles will look like:

connect social profiles to manage

If you need to link more profiles, click “Add profiles & blogs.”

Now that you’re set up there’s a few basic tasks you might also want to do:

You’re ready to rock and roll and start harmonizing your social media empire!

User Guide: Brand Mentions Search

Brand search is a powerful feature to find out what people say about you on social networks. Symphony scours Twitter and Facebook to find mentions of your brand (and any common variations and misspellings) and present them in a simple list in one place. From there you can reply or comment on those mentions directly from one place.

Setting up Brand Search

First go to the Inbox page (see the image below). If you don’t see an “Inbox” menu then maybe your subscription plan doesn’t provide it. In which case, consider upgrading your plan. The inbox is meant to aggregate mentions of your brand so you can easily respond to them at once. Thus, we recommend you put only your brand keywords, not general industry keywords. Using anything other than your brand name will most likely clutter your inbox, making it difficult to see the posts you really need to respond to.

symphony-inbox-brand-search

One feature that makes searches powerful in Symphony is the ability to reply to and Cross-Post search results to your own networks. If you hover over a given post you’ll see several options pop up: Crosspost, Reply, Retweet, and Favorite for Twitter, and Like, Comment, and Share Facebook.

The “Task” button will assign this post to a teammate to respond to (available in select plans). Crosspost allows you to share that post to any social profile, even if it’s on a different social network.